[rt-users] RT4.0.6 Unknown encoding in received emails

[Xavier Reigner]

On 11 October 2012 14:42, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> On Thu, Oct 11, 2012 at 2:33 PM, Xavier Reigner
> <xavier.reigner at sensile.com> wrote:
> > What can I do to correct this error ?
> >
> > fetchmail: MDA returned nonzero status 75
> >
> > fetchmail:  not flushed
> >
> > RT server error.
> >
> > The RT server which handled your email did not behave as expected. It
> >
> > said:
> >
> > Unknown encoding 'we8iso8859p1' at /opt/rt4/sbin/../lib/RT/I18N.pm line
> 542.
> >
> > Stack:
> >
> >   [/usr/local/share/perl/5.10.1/Carp.pm:100]
> >
> >   [/usr/local/lib/perl/5.10.1/Encode.pm:189]
> >
> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:542]
> >
> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:214]
> >
> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:210]
> >
> >   [/opt/rt4/sbin/../lib/RT/EmailParser.pm:282]
> >
> >   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1407]
> >   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> >
> > I already tried to add the Encode::HanExtra, restarted the VM but it
> seems
> > not to be enough and that I need to edit the I18N.pm file.
> > X
> >
>
> Perl's Encode doesn't support this encoding. We have branch that
> improves situation with unsupported encodings. Do you want to try a
> patch?
>
>
> >
> >
> > --------
> > Final RT training for 2012 in Atlanta, GA - October 23 & 24
> >   http://bestpractical.com/training
> >
> > We're hiring! http://bestpractical.com/jobs
> >


>
> --
> Best regards, Ruslan.
>

Hi Ruslan,

Yes, I can try a patch.
I didn't find the branch in the git repository.
What should be changed ?

X
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