[rt-users] RT4.0.6 Unknown encoding in received emails

[Ruslan Zakirov]

On Thu, Oct 11, 2012 at 5:55 PM, Xavier Reigner
<xavier.reigner at sensile.com> wrote:
> On 11 October 2012 14:42, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>
>> On Thu, Oct 11, 2012 at 2:33 PM, Xavier Reigner
>> <xavier.reigner at sensile.com> wrote:
>> > What can I do to correct this error ?
>> >
>> > fetchmail: MDA returned nonzero status 75
>> >
>> > fetchmail:  not flushed
>> >
>> > RT server error.
>> >
>> > The RT server which handled your email did not behave as expected. It
>> >
>> > said:
>> >
>> > Unknown encoding 'we8iso8859p1' at /opt/rt4/sbin/../lib/RT/I18N.pm line
>> > 542.
>> >
>> > Stack:
>> >
>> >   [/usr/local/share/perl/5.10.1/Carp.pm:100]
>> >
>> >   [/usr/local/lib/perl/5.10.1/Encode.pm:189]
>> >
>> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:542]
>> >
>> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:214]
>> >
>> >   [/opt/rt4/sbin/../lib/RT/I18N.pm:210]
>> >
>> >   [/opt/rt4/sbin/../lib/RT/EmailParser.pm:282]
>> >
>> >   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1407]
>> >   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>> >
>> > I already tried to add the Encode::HanExtra, restarted the VM but it
>> > seems
>> > not to be enough and that I need to edit the I18N.pm file.
>> > X
>> >
>>
>> Perl's Encode doesn't support this encoding. We have branch that
>> improves situation with unsupported encodings. Do you want to try a
>> patch?
>>
>>
>> >
>> >
>> > --------
>> > Final RT training for 2012 in Atlanta, GA - October 23 & 24
>> >   http://bestpractical.com/training
>> >
>> > We're hiring! http://bestpractical.com/jobs
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>
> Hi Ruslan,
>
> Yes, I can try a patch.
> I didn't find the branch in the git repository.
> What should be changed ?


https://github.com/bestpractical/rt/tree/4.0/unknown-email-charset


>
> X
>
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>   http://bestpractical.com/training
>
> We're hiring! http://bestpractical.com/jobs
>



-- 
Best regards, Ruslan.