[rt-users] ServiceBusinessHours issue with more then one definition.

[Thomas Sibley]

On 10/17/2012 04:56 AM, Joop Boonen wrote:
> In the CPAN file on
> http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
> 
> I cant find where the keywords, in my case DEF1, DEF2, etc reference to.
> I assume it's to a group.

Not groups but queues.  If you start reading at the top of the
Configuration setting, it mentions queues, but perhaps not as
prominently as it could:

https://metacpan.org/module/RT::Extension::SLA#CONFIGURATION