[rt-users] ServiceBusinessHours issue with more then one definition.

[Joop Boonen]

On 2012-10-17 18:45, Thomas Sibley wrote:
> On 10/17/2012 04:56 AM, Joop Boonen wrote:
>> In the CPAN file on
>> 
>> http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
>>
>> I cant find where the keywords, in my case DEF1, DEF2, etc reference 
>> to.
>> I assume it's to a group.
>
> Not groups but queues.  If you start reading at the top of the
> Configuration setting, it mentions queues, but perhaps not as
> prominently as it could:
>
> https://metacpan.org/module/RT::Extension::SLA#CONFIGURATION
>

I tested it against queues but it doesn't seem to work.
Maybe my configuration isn't correct. This is a test configuration.

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Regards,

Joop.