[rt-users] Serious problem with mime/html format email containing attachments

Payam Poursaied me at payam124.com
Thu Oct 18 07:25:23 EDT 2012

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
> Sent: Tuesday, October 16, 2012 8:30 PM
> On 10/16/2012 09:37 AM, Payam Poursaied wrote:
> > We have a serious problem with rt 3.8.8. I have created and HTML
> > template for auto reply as you could see below. When I send HTML
> > email, I got the autoreply in a good way, i.e. I got an HTML email as
> > same as what I sent to RT. But if there is any attachment, I will get
> > plain text email!
> I believe, but am not certain, that this is related to the
> "multipart/related" MIME type in your "2-request-with-attach.eml" and is
> fixed in the 4.0 series of RT.
> You could spin up a 4.0 test instance somewhere to try it out.
Hi Thomas
I tried 4.0.7 a few minutes ago. Unfortunately the result is as same as

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