[rt-users] Serious problem with mime/html format email containing attachments

Thomas Sibley trs at bestpractical.com
Tue Oct 16 13:00:28 EDT 2012

On 10/16/2012 09:37 AM, Payam Poursaied wrote:
> We have a serious problem with rt 3.8.8. I have created and HTML
> template for auto reply as you could see below. When I send HTML email,
> I got the autoreply in a good way, i.e. I got an HTML email as same as
> what I sent to RT. But if there is any attachment, I will get plain text
> email!

I believe, but am not certain, that this is related to the
"multipart/related" MIME type in your "2-request-with-attach.eml" and is
fixed in the 4.0 series of RT.

You could spin up a 4.0 test instance somewhere to try it out.

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