[rt-users] Don't close tickets (or re-open) if a specific custom field is not a specific value

[Jack Zabolotnyi]

Or you can use html callbacks to dismiss changes before sending them to
scrips - just after user click "Submit" - you can check CF value and in
case of error trigger Abort("Error message"). This will show notification
to client that his changes were discarded.

On Wed, Oct 24, 2012 at 4:15 PM, Holger Haase <holger.haase at stepstone.de>wrote:

> Hi all,
>
> I searched (Google/wiki/nabble/...) and tried for several hours now.
> Nothing worked.
> I have to make sure tha a ticket can only be closed if a custom field (or
> maybe transaction custom field) has a specific value.
> I have more than one queue and this should not happen globaly but in
> several queues.
> Is there any way to do this?
>
> Thank you so much for your help in advance,
> Holger
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>   http://bestpractical.com/training
>
> We're hiring! http://bestpractical.com/jobs
>



-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20121025/890bc517/attachment.htm>