[rt-users] Don't close tickets (or re-open) if a specific custom field is not a specific value

Jack Zabolotnyi jzabolotnyi at arces.net
Thu Oct 25 05:55:01 EDT 2012

Or you can use html callbacks to dismiss changes before sending them to
scrips - just after user click "Submit" - you can check CF value and in
case of error trigger Abort("Error message"). This will show notification
to client that his changes were discarded.

On Wed, Oct 24, 2012 at 4:15 PM, Holger Haase <holger.haase at stepstone.de>wrote:

> Hi all,
> I searched (Google/wiki/nabble/...) and tried for several hours now.
> Nothing worked.
> I have to make sure tha a ticket can only be closed if a custom field (or
> maybe transaction custom field) has a specific value.
> I have more than one queue and this should not happen globaly but in
> several queues.
> Is there any way to do this?
> Thank you so much for your help in advance,
> Holger
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Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
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