[rt-users] Correspond yes but create No via email

Kevin Falcone falcone at bestpractical.com
Wed Oct 31 15:38:09 EDT 2012

On Wed, Oct 31, 2012 at 07:35:17PM +0100, Jonathan Khattir wrote:
>    I would like that user create ticket only via Web server and reply via email or web interface,
>    but by default when i send it to the "correspond" address, it will create a new ticket if the
>    there isn't a ticket number (RT syntax) in the subject that will update an existing ticket. I
>    don't allow to create ticket via email.

The easiest way to do this is to reject emails at the mail server
level that do not have subject tags.

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