[rt-users] Add a column to the default queue ticket listing

Kevin Falcone falcone at bestpractical.com
Fri Sep 14 18:59:47 EDT 2012


On Fri, Sep 14, 2012 at 01:35:53PM -0400, Felix Bachmann wrote:
> On RT at a glance there is the "Quick search" pane, which lists the
> queues with number of open, new and stalled tickets. Clicking on one of
> those numbers shows the list of tickets in the ques with that status. In
> that listing I would like to add a column globally. Of course I can edit
> that search, but I can only store it as a new search. Is there a way to
> update those searches?

Those searches use the default search format:
http://bestpractical.com/rt/docs/latest/RT_Config.html#DefaultSearchResultFormat

The default values are in your RT_Config.pm and you can override them
in RT_SiteConfig.pm to include your CF.

-kevin
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