[rt-users] capture status change to apply custom filed status

[Asanka Gunasekera]

this 




________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status
 

Hi, how can I capture the action of "opening" (not the open status) a new ticket to apply a custom filed value to "Work in progress"

Thanks and regards
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