[rt-users] TimeWorkedReport.html

[Mayk Backus]

Hello List,

Does anyone know if it's possible to adjust this script (found in the 
wiki) to display te requestor information ?  It mentions the creator , 
wich in most cases is fine, but when our agents create a ticket on 
behalf of a customer, the agent is the creator what results in the 
script displaying the time but the customer is our agent.
I think this could be a nice add-on for this script, but i lack the 
knowledge in doing this.

Any help would be greatly appreciated. Other suggestions for reporting 
tools also.

thanks in advance,


Regards

Mayk