[rt-users] TimeWorkedReport.html

Kenneth Crocker kenn.crocker at gmail.com
Thu Sep 20 02:14:34 EDT 2012


Mayk,

You'd have to modify the code that produces the report. I modified it to
alter the "SuperUser" requirement to show ALL ticket owners (in a Queue) to
require membership in a management group instead.

Hope his helps.

Kenn

On Mon, Sep 17, 2012 at 8:31 AM, Mayk Backus <backus at nlcom.nl> wrote:

> Hello List,
>
> Does anyone know if it's possible to adjust this script (found in the
> wiki) to display te requestor information ?  It mentions the creator , wich
> in most cases is fine, but when our agents create a ticket on behalf of a
> customer, the agent is the creator what results in the script displaying
> the time but the customer is our agent.
> I think this could be a nice add-on for this script, but i lack the
> knowledge in doing this.
>
> Any help would be greatly appreciated. Other suggestions for reporting
> tools also.
>
> thanks in advance,
>
>
> Regards
>
> Mayk
>
>
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