[rt-users] Re-assign tickets

[Paul Tomblin]

I've noticed that I can "steal" a ticket using the "Actions"->"Steal"
dropdown on the ticket display, however I can't steal if by changing the
"Owner" dropdown on the Basics page.  When I attempt to, I get a message
"You can only take tickets that are unowned".  Is this intentional, or an
oversight?

Also, is there some privilege that would allow me to re-assign a ticket
from one person to another?  As a work-around, I can steal it and assign
it, but I'd like to do it in one step.

-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
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