[rt-users] Re-assign tickets

[Matt Brennan]

I dealt with this in one install by commenting out (in 4.0.6) lines
2924 through 2935. I do notice that there's something about "Force" in
that if statement, but it seems force is an internal thing to allow
automated processes to override the check.

-Matt

On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin <ptomblin at xcski.com> wrote:
> I've noticed that I can "steal" a ticket using the "Actions"->"Steal"
> dropdown on the ticket display, however I can't steal if by changing the
> "Owner" dropdown on the Basics page.  When I attempt to, I get a message
> "You can only take tickets that are unowned".  Is this intentional, or an
> oversight?
>
> Also, is there some privilege that would allow me to re-assign a ticket from
> one person to another?  As a work-around, I can steal it and assign it, but
> I'd like to do it in one step.
>
> --
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