[rt-users] Notify user from scrip about missing field

[Maciej Dobrzanski]

Jack,

> I was trying to deal with this using mandatory fields, but as i found out,
they are not so 
> mandatory: if someone who's unable to view field creates ticket, RT
accepts it, 

You should be able to achieve what you want through callbacks. For example
BeforeCreate in Create.html allows you to set $skip_create in order to
prevent a new ticket from being created. If you search the wiki, I think you
will find some examples how to do it.

Best regards,
Maciek