[rt-users] different signature depending on queue

Kevin Falcone falcone at bestpractical.com
Mon Sep 24 12:25:16 EDT 2012


On Mon, Sep 24, 2012 at 10:35:48AM +0200, inbel1 at telenet.be wrote:
>    We have different queues over here in RT4.
>    Every department used to have one or more queues.
>    If a ticket did need some action/response from a colleague from another department, the ticket
>    was transferred to that queue.
> 
>    But now we have some 'hybrid' queues with tickets that must be handled by people from
>    different departments together.
>    And their signature should be mentioning something else than the signature that is put in if
>    they respond to tickets in their 'native' queue.
> 
>    So how can I make the signature queue dependent per user?

Most people implement this in queue specific templates, depending on
how much customization is needed per user (you can pair templates and
user custom fields to achieve most things).

There is no built-in per-queue signature functionality.

-kevin
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