[rt-users] Multiple emails for a single user

[Kevin Falcone]

On Mon, Sep 24, 2012 at 08:38:23AM -0400, Joe Kirby wrote:
>    I have been searching topics on the Merge User feature and I still am not clear if there is an
>    option in RT to have 2 different emails refer to a single user.

There is not.

>    I have an unusual case where a remote set of users have their own emails from their home
>    campuses but also, for authentication purposes, have an email with my university.
>    They submit tickets via email most of the time and I cannot ensure which email address they
>    are sending from but I want them to be able to see all tickets associated with either email
>    when they log into RT.

RT-Extension-MergeUsers is currently the best technology for this.

-kevin
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