[rt-users] Close queue.

[Albert Shih]

 Le 26/09/2012 ? 11:53:22-0700, Thomas Sibley a écrit
> On 09/26/2012 06:53 AM, Albert Shih wrote:
> >> The problem with this approach is that the ticket already exists by
> >> the time any Scrips are considered, so it's happening too late.
> > 
> > Well the first scrip is the «creation», so if I delete this scrip (ok
> > that's suck because I need to create the same thing for every other queue)
> > RT should'nt create a ticket. Am I wrong ? 
> 
> The first scrip is "On Create" which is triggered _after_ a ticket is
> created.  ALL scrips are run _after_ the actions which trigger them take
> place.  The scrips themselves don't create the ticket.

OK. I'm wrong ;-)

> 
> > So maybe the best solution is through procmail.
> 
> procmail would work fine.  Tim's solution of accepting the ticket but
> automatically marking it rejected by a scrip is good.  A second scrip
> can send mail about rejected tickets.

Yes it's working. I just make the test. 

> 
> This way you can also manually reject tickets and the same email will go
> out.
> 
> Accepting the tickets but rejecting them means you also have a sense of
> how much demand there is for your events.

Very good advise.....

Lots of thanks.

Regards.

JAS
-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mer 26 sep 2012 21:33:30 CEST