[rt-users] group rights do not work

Chris O'Kelly Chris.okelly at minecorp.com.au
Wed Sep 26 17:58:59 EDT 2012


Hi TIm,

Is the mmtech user now set up as privileged?  None of the rights changes you apply will take effect on non-privileged users.

Regards


Chris O'Kelly
Web Administrator

Minecorp Australia
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Acacia Ridge QLD 4110
minecorp.com.au<http://www.minecorp.com.au>


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 [http://oi46.tinypic.com/mw8nbd.jpg]

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tim Dunphy
Sent: Thursday, 27 September 2012 7:29 AM
To: Glenn E. Sieb
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] group rights do not work

Hi Glenn,

 Thanks for your input. However no progress has been made tho I followed your advice to the letter.

This is how I have the group setup.


[cid:image001.png at 01CD9C85.F392CCC0]


And this is all the mmtest user (member of the mmtech group) can see

[cid:image002.png at 01CD9C85.F392CCC0]


I'm simply at a loss here as to what could be going wrong.


Thanks again for your input.
Tim

On Wed, Sep 26, 2012 at 2:47 PM, Glenn E. Sieb <gsieb at efashionsolutions.com<mailto:gsieb at efashionsolutions.com>> wrote:
On 09/26/2012 02:32 PM, Tim Dunphy wrote:
Hello,

I am having a problem in getting and rt group to see it's queue and ticket and ONLY it's queue and tickets. I believe i have everything setup correctly in the interface, which leads me to believe I may be having a technical problem with my RT installation.

 I'll use screenshots primarily to describe the issue.

 I've created an RT user (in the RT system only) and when he logs in this is all he can see
He is a member of a group called MMTECH. Here is how the group rights are assigned.
I gave him these individual rightsAnd yet he can only see the interface shot in the first screenshot I include. I have no idea why and I very much need to correct this situation so that a new group can start using RT.


Again, they need to see their queue and tickets and ONLY their queue and tickets. If I give the user the Let this user be granted rights (Privileged) the members can see ALL queues and tickets which si not what we want.

PLEASE help as I really need to solve this problem.


Try adding group rights to *queues*... adding group rights to a group for a member only gives them rights to that group, not to any queue. You need to go to a queue and go to Group Rights in the *queue* and assign rights to the MMTECH group in that queue...

(Click Tools, Configuration, Queues, (Name of Group you want to add group rights to),  Group Rights, type in MMTECH in the Add Group area, and assign rights.)

Make sense?
Best,
--Glenn

--
Glenn E. Sieb
System Administrator
+1 201 809-4958<tel:%2B1%20201%20809-4958>

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094



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