[rt-users] group rights do not work

[Tim Dunphy]

Hey guys,

Thanks and I genuinely appreciate your replies

>Hi TIm,

** **

>Is the mmtech user now set up as privileged?  None of the rights changes
you apply will take effect on non-privileged users.****


No the mmtest user is not setup as privileged. This is is intentional.
Because unless I'm mistaken (and I'll be the first one to admit I might be)
a privileged user will see all queues in addition to their own. The goal
here is to get a non privileged user to see only their queue and also I'd
like it if they could see their dashboard as well.  But let me ask a stupid
question if I may. Is this all that an unprivileged user is supposed to
see? I thought even an unprivileged user given the appropriate rights
should be able to see elements like '10 newest tickets I own', 'My
reminders' , 'quick ticket creation' and etc. But instead this is all the
mmtest user can see:


[image: Inline image 1]

**

>Silly question..

>Can you go to the mmtech *user* and click "Memberships"?

>What's the output of that?

If I go to the mmtest user and click memberships this is what I see:

[image: Inline image 3]


And these are the group rights for the mmtech group


[image: Inline image 4]


So in short I"m hoping to give the mmtest user access to the mmtech queue
and see a few more visual elements than what is displayed in the first
screenshot I display. Ideally I'd want them to have access to their
Dashboard as well.

Thanks once again for your input
Tim

On Wed, Sep 26, 2012 at 7:03 PM, Glenn E. Sieb
<gsieb at efashionsolutions.com>wrote:

> On 09/26/2012 05:28 PM, Tim Dunphy wrote:
>
>> Hi Glenn,
>>
>>  Thanks for your input. However no progress has been made tho I followed
>> your advice to the letter.
>>
>>
> Silly question..
>
> Can you go to the mmtech *user* and click "Memberships"?
>
> What's the output of that?
>
>
> Best,
> --Glenn
>
> --
> Glenn E. Sieb
> System Administrator
> +1 201 809-4958
>
> eFashionSolutions
> 80 Enterprise Avenue South
> Secaucus, NJ 07094
>
>


-- 
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
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