[rt-users] group rights do not work

[Tim Dunphy]

>You've misunderstood Privileged vs Unprivileged.
>Privileged users have access to the full RT UI, Unprivileged users
>will always be redirected to the SelfService UI.

>Privileged users do not "see everything" in RT.  They see only what
>they are assigned rights for (otherwise how could you limit Privileged
>staff users to only working in a single Queue).

>If you want a user to see RT At a Glance, they must be Privileged.

Great! Thanks for the clarification. Really the only issue I want to
address is that when the mmtest user sees the full UI the '10 newest
unowned tickets' displays tickets from all queues. That's why I thought
that the user being privileged gave a user access to 'everything'.


[image: Inline image 1]


Sorry if this is a rather basic question, but how would I get the 'mmtest'
user (who is now privileged) to see only tickets from the MMTECH queue and
not see any tickets at all from the Ops queue in their '10 Newest Unowned
Tickets'?

Lastly in 'Queues I administer' how can I limit the members of the mmtech
group to only administer that queue?


[image: Inline image 2]


thanks
Tim

On Thu, Sep 27, 2012 at 12:14 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Thu, Sep 27, 2012 at 11:57:55AM -0400, Tim Dunphy wrote:
> >    No the mmtest user is not setup as privileged. This is is
> intentional. Because unless I'm
> >    mistaken (and I'll be the first one to admit I might be) a privileged
> user will see all queues
> >    in addition to their own.
>
> You've misunderstood Privileged vs Unprivileged.
> Privileged users have access to the full RT UI, Unprivileged users
> will always be redirected to the SelfService UI.
>
> Privileged users do not "see everything" in RT.  They see only what
> they are assigned rights for (otherwise how could you limit Privileged
> staff users to only working in a single Queue).
>
> If you want a user to see RT At a Glance, they must be Privileged.
>
> -kevin
>
> >    The goal here is to get a non privileged user to see only their
> >    queue and also I'd like it if they could see their dashboard as well.
> But let me ask a stupid
> >    question if I may. Is this all that an unprivileged user is supposed
> to see? I thought even an
> >    unprivileged user given the appropriate rights should be able to see
> elements like '10 newest
> >    tickets I own', 'My reminders' , 'quick ticket creation' and etc. But
> instead this is all the
> >    mmtest user can see:
> >
>
>
> --------
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>
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>
>


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