[rt-users] Tikcet MergedInto Operation Problem in RT
Yuming Zhu
yzhu at redhat.com
Tue Apr 2 22:41:08 EDT 2013
Hi, Guys
I got a problem when I query the DB for ticket history data.
When I do this operations on rt web, the DB Tickets table as followed:
1. create two tickets 193729 193730
id EffectiveId Status
------ ----------- -----
193729 193729 new
193730 193730 new
2. merge 193729 into 193730. 193729's status becomes resolved
id EffectiveId Status
------ ----------- -----
193729 193730 resolved
193730 193730 new
so in STEP II, status of merged ticket became "resolved"
But if this, because ticket can be created with new, open or resolved status, and if there's no any status change before merging,
the status of merged ticket couldn't be known logically.
so we can't get the exact history data, although the case should hardly exist.
Could it be considered as a bug or defect for change(remove this feature or add a status change record in transactions table)?
Thanks
Yuming Zhu
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