[rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'

charlycr74 at yahoo.com.ar charlycr74 at yahoo.com.ar
Fri Apr 5 08:25:26 EDT 2013

Thank you for your answer.

1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up.

2. If I update to 4.0.10 this will be solved?

Thank you for your help.

 De: Ruslan Zakirov <ruz at bestpractical.com>
Para: "charlycr74 at yahoo.com.ar" <charlycr74 at yahoo.com.ar> 
CC: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Enviado: viernes, 5 de abril de 2013 5:04
Asunto: Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'

This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to "application/octet-stream". Change is in 4.0.9rc1.

On Fri, Apr 5, 2013 at 6:00 AM, charlycr74 at yahoo.com.ar <charlycr74 at yahoo.com.ar> wrote:

>I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log.
>RT server error.
>The RT server which handled your email did not behave as expected. It
>Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm line 542.
>  [/usr/local/share/perl5/Carp.pm:100]
>  [/usr/local/lib64/perl5/Encode.pm:188]
>  [/data/rt4/sbin/../lib/RT/I18N.pm:542]
>  [/data/rt4/sbin/../lib/RT/I18N.pm:214]
>  [/data/rt4/sbin/../lib/RT/I18N.pm:210]
>  [/data/rt4/sbin/../lib/RT/EmailParser.pm:282]
>  [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433]
>  [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>This is my configuration on the RT_Config.pm:
>    Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii));
>There is no configuration for this parameter on the RT_SiteConfig.pm.
>RT Version: 4.0.8
>Do you know why this might happen?
>Thank you, Charly

Best regards, Ruslan. 
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