[rt-users] New Ticket Menu Permissions

Tim Wiley tim at marchex.com
Fri Apr 5 21:02:04 EDT 2013

Hey folks.  Let me start by saying that I'm in the process of upgrading 
our RT install from 3.6.3 to 4.0.10.  That said, I'm having an issue 
with some permissions that I'd really like to get figured out for a 
queue that I've setup prior to the upgrade.

In 3.6.3, it appears that a user needs SeeQueue in order to see a 
particular queue in the "New ticket in" drop down menu.  Ideally that 
should only require CreateTicket.  How can I change that so that a user 
only needs CreateTicket rights?  It looks like this is also a problem in 
4.0.10, so your time helping me with 3.6.3 won't be completely wasted on 
an old version.

Thank you in advance.

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