[rt-users] New Ticket Menu Permissions

Tim Wiley tim at marchex.com
Fri Apr 5 21:13:24 EDT 2013

On 04/05/2013 06:02 PM, Tim Wiley wrote:
> Hey folks.  Let me start by saying that I'm in the process of upgrading
> our RT install from 3.6.3 to 4.0.10.  That said, I'm having an issue
> with some permissions that I'd really like to get figured out for a
> queue that I've setup prior to the upgrade.
> In 3.6.3, it appears that a user needs SeeQueue in order to see a
> particular queue in the "New ticket in" drop down menu.  Ideally that
> should only require CreateTicket.  How can I change that so that a user
> only needs CreateTicket rights?  It looks like this is also a problem in
> 4.0.10, so your time helping me with 3.6.3 won't be completely wasted on
> an old version.
> Thank you in advance.

Ignore me.  I played with this some more & realize now what SeeQueue 
accomplishes.  I was trying to use it improperly.  My apologies.

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