[rt-users] Silent Assign and Resolve

Rob Lister rob at lonap.net
Mon Apr 8 11:05:52 EDT 2013


Is there a way to modify the Templates/Scrip so that when a ticket is 
Assigned and Resolved at the same time, the "This ticket has been assigned 
to you" e-mail is not sent to the assigned user?

In our case we have users that reply via e-mail and don't use the web 
interface very often, every so often I go through and assign/resolve any 
outstanding tickets, and the notifications can lead to confusion.

(I did try to a script that allows assign/close via e-mail, but I couldn't
get it to work...)

On RT 3.8.8



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