[rt-users] Silent Assign and Resolve

[Rob Lister]

Hello,

Is there a way to modify the Templates/Scrip so that when a ticket is 
Assigned and Resolved at the same time, the "This ticket has been assigned 
to you" e-mail is not sent to the assigned user?

In our case we have users that reply via e-mail and don't use the web 
interface very often, every so often I go through and assign/resolve any 
outstanding tickets, and the notifications can lead to confusion.

(I did try to a script that allows assign/close via e-mail, but I couldn't
get it to work...)

On RT 3.8.8


Thanks,


Rob