[rt-users] Per User Default Queues

Erik McCormick emccormickva at gmail.com
Thu Apr 11 16:46:26 EDT 2013


I've been working on letting users work in the self-service portal for the
first time, and have everything mostly working OK. However, the one issue
I'm having is that I want to be able to set a per-user default queue,
preferably based on where they most recently opened a ticket, but
alternatively as a manual setting on their profile.

I am setting up a number of custom queues for specific customers, and I
don't want them to be able to even see the names of the other queues in the
system, so presenting them with a list of options isn't practical.

I found reference to a patch (
http://requesttracker.wikia.com/wiki/SelectDefaultQueue) that will at least
in part accomplish what I want to do, but it's from RT 3.5.5 and I'm using
RT4. I'm a little concerned about applying such a patch to a modern RT.

Has anyone managed to enable this sort of functionality in RT4?

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