[rt-users] how to change email address for all existing users of domain foo.com from userA at foo.com to userA at bar.com?

[Asif Iqbal]

On Thu, Aug 2, 2012 at 2:44 PM, Asif Iqbal <vadud3 at gmail.com> wrote:

> How do I can change the foo.com to bar.com for every users email address
> in RT ?
>
> foo.com is invalid and need to be replaced by bar.com to avoid error like
> this
> I had a suggestion from ktm at rice.edu to patch
> local/lib/RT/User_Local.pm to allow foo.com as well. However since
> there should not be
> any foo.com (compnay is bought and moved to bar.com) I think I like to
> attempt to just change the email address since it works fine
> when I do it manually for a user. I just want to do it for all foo.com
> users through script or database?
>


Should I use  RT::Extension::MergeUsers ? I have 4820 enabled users and
another 80 disabled users with
email domain foo.com. I need to move them to bar.com. foo.com is not valid
anymore and causing
issues like this for old accounts like 'john.doe at foo.com' when trying to
create new tickets from 'john.doe at bar.com'


[Wed Apr 10 22:05:02 2013] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
Autocreated on ticket submission, Disabled: , EmailAddress:
 john.doe at bar.com, Name: jdoe, Password: , Privileged: , RealName: John Doe
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651)
[Wed Apr 10 22:05:02 2013] [crit]: User creation failed in mailgateway:
Name in use (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [warning]: Couldn't load user
'john.doe at bar.com'.giving
up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:806)
[Wed Apr 10 22:05:02 2013] [crit]: User  'john.doe at bar.com' could not be
loaded in the mail gateway (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for this email (john.doe at bar.com).

You might need to grant 'Everyone' the right 'CreateTicket' for the  <==
this is always there for last 10 yrs
queue help. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for your email.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:03 2013] [error]: Could not record email: Could not load
a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)



-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
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