[rt-users] Per User Default Queues

Kevin Falcone falcone at bestpractical.com
Thu Apr 11 17:07:55 EDT 2013

On Thu, Apr 11, 2013 at 04:58:57PM -0400, Erik McCormick wrote:
>> On Thu, Apr 11, 2013 at 4:50 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>>   On Thu, Apr 11, 2013 at 04:46:26PM -0400, Erik McCormick wrote:
>>   > I've been working on letting users work in the self-service
>>   > portal for the first time, and have everything mostly working OK.
>>   > However, the one issue I'm having is that I want to be able
>>   > to set a per-user default queue, preferably based on where they most recently opened a
>>   > ticket, but alternatively as a manual setting on their profile.
>>   Sounds like you want to turn this on globally.
>>   http://bestpractical.com/rt/docs/latest/RT_Config.html#RememberDefaultQueue
>    I actually had looked at that config variable, but it seemed to be reliant upon whatever a
>    user had last selected in the web interface. Given that these users will initially be created
>    via email gateway and then later opening tickets in the web portal with no way to select a
>    queue through a dropdown list, they would never have the opportunity to seed that variable.

I assume by 'web portal' you mean the Self Service interface.

If the user shouldn't see the queue and shouldn't be able to create
tickets there, why do they have the SeeQueue and CreateTicket rights

Rather than patching RT, why not just tune your rights?

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