[rt-users] Custom Fields and CommandByMail

Kevin Falcone falcone at bestpractical.com
Fri Apr 12 10:17:00 EDT 2013

On Thu, Apr 11, 2013 at 07:28:47PM -0700, charlycr74 at yahoo.com.ar wrote:
> I've been trying for a while to make work the Custom Fields with CommandByMail and cannot find where the problem is.
> There is a form on the support page that sends an email with this content:
> Requestor: requestor at domain.com
> CF.{CustomField1}: 201
> CF.{CustomField2}: aaaa
> CF.{CustomField3}: bbbbbbb
> CF.{Custom Field4}: ccccccc
> CF.{Custom Field5}: ddddddddd
> CF.{Custom Field6}: TTPPEE
> THis is a test.. test test test this is a test
> I granted globally to Everyone/Privileged/Unprivileged/Requestors to SeeCustomField/ModifyCustomField, same for each Custom Fields and on each Queue.

If these are Queue lever CFs rather than Global CFs and you are Creating
tickets rather than updating them, they may well need SeeQueue rights in
order to load the custom field.

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