[rt-users] My Reminders

Kenneth Crocker kenn.crocker at gmail.com
Fri Apr 12 12:12:53 EDT 2013


Then why not just create a search that pulls tickets based on your date and
owner parameters and put it in a dashboard and have it go to the guy
instead of giving him permissions that lets him muck around in tickets he
doesn't own? Keeps the problems at a minimum.


Sent from my Windows Phone
From: Ram <ram0502 at gmail.com>
Sent: 4/12/2013 8:58 AM
To: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] My Reminders

On Thu, Apr 11, 2013 at 11:06 AM, Ram <ram0502 at gmail.com> wrote:
> > Anyone?
> >
> >
> >> Ran into some unexpected behavior today - looking for insight.
> >>
> >> User1 owns a ticket and user2 set a reminder on the ticket - the
> reminder
> >> is owned by user2 AFAICT. User2 does not see the reminder in his 'my
> >> reminders' module.
> >>
> >> Is that the expected behavior?
> >>
> >>
> >
> Ram,
> Kinda interested as to why someone other than the owner of the ticket
> managed to even create a reminder. I would think the owner of the ticket
> would not want other people messing with his ticket and only the owner
> would control what happens to the ticket. However, be that as it may, when
> a reminder ticket is created, I believe the OWNER of that tickets gets to
> see the reminders on HIS tickets.
> I may be wrong, but that's how I think it goes.
> Kenn

I have a manager who wants to keep an eye on a particular ticket one of his
team-members owns so he can ensure it doesn't stagnate.

What is the purpose of the 'Owner' drop down in the Reminders portlet on
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