[rt-users] Subjects in emails originating from RT

[Ruslan Zakirov]

If you place tag yourself then rt wouldnt relocate it. In newer versions
ticket object has SubjectTag method. If your version is old then you can
grab code from repository - very simple code.

Ruslan from phone.
13.04.2013 3:13 пользователь "Miles Scruggs" <miles at digitalphotobox.net>
написал:

> Anyone have any idea how this can be resolved?
>
>
> On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <miles at digitalphotobox.net>wrote:
>
>> Yes but what exactly do you change to get out front of the ticket number?
>>
>> Sent from my iPhone
>>
>> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <ruz at bestpractical.com>
>> wrote:
>>
>> Just change AutoReply and Resolved template.
>>
>>
>> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <miles at digitalphotobox.net
>> > wrote:
>>
>>> Right now I'm trying to tweak out one last thing in RT.  Basically every
>>> email client/host has various parameters for determining if/how to thread
>>> emails, so I'm fighting a spread out battle.  What I'm up against now is
>>> ensuring a "Re:" is put on the ***front**** of every subject sent out of RT
>>> unless it is an original email to that contact.  The two key places this
>>> seems to be currently missing is the Auto Replies and resolving tickets.
>>>
>>> Any idea how I can get that little element cleaned up.
>>>
>>> Cheers
>>>
>>> Miles Scruggs
>>> miles at digitalphotobox.net
>>>
>>>
>>>
>>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>>
>
>
> --
> Cheers,
>
> Miles
>
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