[rt-users] Subjects in emails originating from RT

[Miles Scruggs]

Well that is almost accurate. The code does not always add it to the front.
 If you reply to a ticket using the web UI (RT is still originating the
message, but on behalf of the user) it will put a Re: on the front of the
subject.  I just don't understand the logic behind not putting it on
all correspondence since logically everything sent out about the ticket
should be prefixed with the Re:.  The only exception would be the original
ticket when it was created either by the system automatically or by a user.

I really don't want the tag at the end of the subject as it is great
exactly where they put it. I'm guessing there is a just a goofed up flag in
the system which makes it assume those specific scrips are suppose to
originate emails instead of replying to the existing.  In some ways it does
make sense because they do change the subject by inserting "Auto Reply" or
"Resolved" etc.  For me I see no reason to fork the original thread with
two separate emails. I've already removed those extra tags, which while
they are nice, I don't believe they are worth the cost of forking the
thread.


On Fri, Apr 12, 2013 at 4:52 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 04/12/2013 04:13 PM, Miles Scruggs wrote:
> > Anyone have any idea how this can be resolved?
>
> There's no option to move the tag and the code always adds it to the front.
>
> I extracted an extension from customer work which moves the subject tag
> all the way to the end.  Try it out once it shows up at
> https://metacpan.org/module/RT::Extension::TrailingSubjectTag (should be
> within the hour).
>
> It's not quite what you want, necessarily, since it may obscure the
> ticket ID in long subjects, but it'll make your Re: first.
>
> Thomas
>



-- 
Cheers,

Miles
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