[rt-users] Subjects in emails originating from RT

[Ruslan Zakirov]

Subject: ... { $Ticket->SubjectTag } ...


On Sat, Apr 13, 2013 at 8:30 PM, Miles Scruggs <miles at digitalphotobox.net>wrote:

> Just hypothetically say everyone isn't a competent programmer. Imagine
> with me, if you will.
>
> How would a person with that handicap go about using the subject tag
> method to put a Re: out in front of the subject.
>
> Sent from my iPhone
>
> On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov <ruslan.zakirov at gmail.com>
> wrote:
>
> If you place tag yourself then rt wouldnt relocate it. In newer versions
> ticket object has SubjectTag method. If your version is old then you can
> grab code from repository - very simple code.
>
> Ruslan from phone.
> 13.04.2013 3:13 пользователь "Miles Scruggs" <miles at digitalphotobox.net>
> написал:
>
>> Anyone have any idea how this can be resolved?
>>
>>
>> On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <miles at digitalphotobox.net
>> > wrote:
>>
>>> Yes but what exactly do you change to get out front of the ticket number?
>>>
>>> Sent from my iPhone
>>>
>>> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <ruz at bestpractical.com>
>>> wrote:
>>>
>>> Just change AutoReply and Resolved template.
>>>
>>>
>>> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <
>>> miles at digitalphotobox.net> wrote:
>>>
>>>> Right now I'm trying to tweak out one last thing in RT.  Basically
>>>> every email client/host has various parameters for determining if/how to
>>>> thread emails, so I'm fighting a spread out battle.  What I'm up against
>>>> now is ensuring a "Re:" is put on the ***front**** of every subject sent
>>>> out of RT unless it is an original email to that contact.  The two key
>>>> places this seems to be currently missing is the Auto Replies and resolving
>>>> tickets.
>>>>
>>>> Any idea how I can get that little element cleaned up.
>>>>
>>>> Cheers
>>>>
>>>> Miles Scruggs
>>>> miles at digitalphotobox.net
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>>
>>
>>
>> --
>> Cheers,
>>
>> Miles
>>
>


-- 
Best regards, Ruslan.
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