[rt-users] Issues with RT4.x and apache proxypass and white space in search results.

Kevin Falcone falcone at bestpractical.com
Tue Apr 16 14:41:46 EDT 2013

On Tue, Apr 16, 2013 at 09:52:29AM -0500, Peter Boguszewski wrote:
>     We would like to proxypass traffic for RT for various reasons.
> This works perfectly for most applications and for about 95% of RT.
> The issue is in the Query Builder.  The Results.html contains spaces
> in the URL.  This causes problems for Apache's proxypass /
> proxypassreverse.  It replaces white spaces with %2x and RT blows up
> with this error: "An internal RT error has occurred. Your
> administrator can find more details in RT's log files."  Does anyone
> know how to fix this issue?

You left out your actual RT version.
Using 4.0.11 and a proxypass configuration, I don't see *any*
unescaped whitespace when using the Query Builder.

Also - you can always look in the backend RT server's logs to see the
full error.  This is the only real way to debug what you're seeing.

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