[rt-users] Warning when open ticket 'Modify people' in RT4
Ken Johnson
kjohnson at eclypse.org
Tue Apr 16 17:52:44 EDT 2013
>On Fri, Apr 12, 2013 at 05:01:38PM -0500, Ken Johnson wrote:
>>
>> I recently upgraded an RT installation from 3.4.5 to 4.0.7, in
>> parallel to the original installation, and am still testing RT 4.0.
>>
>> In general things look good now, but I receive this warning in the
>> Apache2 error.log when I select the Modify people option for a ticket.
>> For example,
>> (http://10.20.30.40/rt4/Ticket/ModifyPeople.html?id=12345)
>> (real IP address obscured...)
>>
>> [Fri Apr 12 21:34:10 2013] [warning]: Use of uninitialized value
>> $Text::Template::GEN5::comment in substitution (s///) at template line 1.
>> (template:1)
>
>Your Admin Comment template likely contains older code that a) warns and b)
has some bugs.
>
>You can go find that template and compare it to the code here:
>https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L295
>
>After editing your template, ensure that AdminCcs are still sent mail on
Comments. It's easy >to introduce errors there.
>
>-kevin
Thanks for this helpful pointer. I checked/updated all of the templates,
and added the missing password change template.
Ken
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