[rt-users] Warning when open ticket 'Modify people' in RT4

Kevin Falcone falcone at bestpractical.com
Fri Apr 12 18:51:42 EDT 2013

On Fri, Apr 12, 2013 at 05:01:38PM -0500, Ken Johnson wrote:
> I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to
> the original installation, and am still testing RT 4.0.
> In general things look good now, but I receive this warning in the Apache2
> error.log when I select the Modify people option for a ticket.  
> For example, (
> (real IP address obscured...)
> [Fri Apr 12 21:34:10 2013] [warning]: Use of uninitialized value
> $Text::Template::GEN5::comment in substitution (s///) at template line 1.
> (template:1)

Your Admin Comment template likely contains older code that a) warns
and b) has some bugs.

You can go find that template and compare it to the code here:

After editing your template, ensure that AdminCcs are still sent mail
on Comments.  It's easy to introduce errors there.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130412/0b70f363/attachment.sig>

More information about the rt-users mailing list