[rt-users] Warning when open ticket 'Modify people' in RT4

[Kevin Falcone]

On Fri, Apr 12, 2013 at 05:01:38PM -0500, Ken Johnson wrote:
> 
> I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to
> the original installation, and am still testing RT 4.0.
> 
> In general things look good now, but I receive this warning in the Apache2
> error.log when I select the Modify people option for a ticket.  
> For example, (http://10.20.30.40/rt4/Ticket/ModifyPeople.html?id=12345)
> (real IP address obscured...)
> 
> [Fri Apr 12 21:34:10 2013] [warning]: Use of uninitialized value
> $Text::Template::GEN5::comment in substitution (s///) at template line 1.
> (template:1)

Your Admin Comment template likely contains older code that a) warns
and b) has some bugs.

You can go find that template and compare it to the code here:
https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L295

After editing your template, ensure that AdminCcs are still sent mail
on Comments.  It's easy to introduce errors there.

-kevin
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