[rt-users] Placing a "custom form" on an RT screen

Robert Blackwell robert at robertblackwell.com
Wed Apr 17 11:05:18 EDT 2013


Not sure of your use case but we have situation where we do a HTTP POST
from a scrip to a non RT URL based on certain ticket conditions.  RT makes
this very easy to automate and not have to involve the human.
Not sure if that works for you.


On Wed, Apr 17, 2013 at 10:52 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Wed, Apr 17, 2013 at 04:40:30PM +0200, Matthias Leisi wrote:
> >    I'm a bit at a loss on where to start searching for a solution to
> this: How to place a custom
> >    form(*) on Display.html. Ideally, that would be placed on top of the
> "History" section, but
> >    there is some flexibility on placement if it gets easier to implement.
> >    (*) A single button who whould perform a POST action to a non-RT-URL,
> having the ticket Id as
> >    parameter.
> You probably want to read about Callbacks - you can use them to insert
> HTML into various pages in RT (or to change things about the page, but
> in your case you just want to insert some HTML).
> http://requesttracker.wikia.com/wiki/Customizing
> -kevin
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