[rt-users] Accessing custom fields in Ticket Search

[Bernard McCormack]

Yes, If you add a queue that is applicable to the search it will appear
at the bottom of the selectable  options on the Ticket search page.

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Cena,
Stephen (ext. 300)
Sent: Wednesday, April 17, 2013 2:35 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Accessing custom fields in Ticket Search

 

I just did a demo to our service department & they are very interested
in testing out RT as a way to track their calls. One thing that was
brought up is the ability do perform searches across custom fields
(example: they want to add serial numbers for our equipment to tickets &
be able to search for them).

 

Is there a way to do searches against custom fields via the web
interface? If so, how?

 

Stephen Cena

QVII

MIS/IT Dept

850 Hudson Ave.

Rochester, NY. 14620

585-544-0450 x300

sjc at qvii.com

"Thank you for helping us help you help us all."

--For email related issues, please contact postmaster at qvii.com

 

 

 

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