[rt-users] Accessing custom fields in Ticket Search

[Cena, Stephen (ext. 300)]

I just did a demo to our service department & they are very interested
in testing out RT as a way to track their calls. One thing that was
brought up is the ability do perform searches across custom fields
(example: they want to add serial numbers for our equipment to tickets &
be able to search for them).
 
Is there a way to do searches against custom fields via the web
interface? If so, how?
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130417/5dbab82c/attachment.htm>