[rt-users] HTTP 500 when downloading attachments on Chrome

Ruslan Zakirov ruz at bestpractical.com
Thu Apr 18 03:42:00 EDT 2013

On Thu, Apr 18, 2013 at 5:56 AM, charlycr74 at yahoo.com.ar <
charlycr74 at yahoo.com.ar> wrote:

> Hi,
> I'm running RT 4.010, in some cases when I try to download an attachment
> from a ticket using Chrome doesn't work, looking at the logs I found out
> that I actually get HTTP error 500.
> I run RT on debug mode but nothing is added to the logfile when clicking
> on the attachment, but I do get this message on the apache logs:
> [Thu Apr 18 03:38:39 2013] [error] [client x.x.x.x]
> Apache2::RequestIO::print: (103) Software caused connection abort at
> /usr/local/share/perl5/Plack/Handler/Apache2.pm line 179, referer:
> https://rt.travelgenio.com/Ticket/Display.html?id=10983

This means that the browser closed connection while server was pushing data
to client.

Try "save link as" instead of just clicking. This way you will avoid in
browser PDF viewer. Check if this works and try to open the file from disk
out of chrome and in chrome.

Also open chrome's console and try to open link.

> x.x.x.x - - [18/Apr/2013:03:38:39 +0200] "GET
> /Ticket/Attachment/103241/52274/num%C3%A9risation0001.pdf HTTP/1.1" 500
> 363754
> [18/Apr/2013:03:38:39 +0200] x.x.x.x TLSv1 DHE-RSA-CAMELLIA256-SHA "GET
> /Ticket/Attachment/103241/52274/num%C3%A9risation0001.pdf HTTP/1.1" 363754
> If I download it from IE or Firefox, no errors at all.
> Thank you all for your help, Charly

Best regards, Ruslan.
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