[rt-users] HTTP 500 when downloading attachments on Chrome

charlycr74 at yahoo.com.ar charlycr74 at yahoo.com.ar
Wed Apr 17 21:56:20 EDT 2013


I'm running RT 4.010, in some cases when I try to download an attachment from a ticket using Chrome doesn't work, looking at the logs I found out that I actually get HTTP error 500.

I run RT on debug mode but nothing is added to the logfile when clicking on the attachment, but I do get this message on the apache logs:

[Thu Apr 18 03:38:39 2013] [error] [client x.x.x.x] Apache2::RequestIO::print: (103) Software caused connection abort at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 179, referer: https://rt.travelgenio.com/Ticket/Display.html?id=10983

x.x.x.x - - [18/Apr/2013:03:38:39 +0200] "GET /Ticket/Attachment/103241/52274/num%C3%A9risation0001.pdf HTTP/1.1" 500 363754

[18/Apr/2013:03:38:39 +0200] x.x.x.x TLSv1 DHE-RSA-CAMELLIA256-SHA "GET /Ticket/Attachment/103241/52274/num%C3%A9risation0001.pdf HTTP/1.1" 363754

If I download it from IE or Firefox, no errors at all.

Thank you all for your help, Charly

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