[rt-users] Script help

Joe Kirby kirby at umbc.edu
Thu Apr 18 16:59:45 EDT 2013

I have a situation where a php web form is sending an email to RT with some custom field values.

The requestor of the ticket will be the email provided in the web form.

I would alike to take the value set for a custom field and set the owner of the ticket to this value.

I have tried a few scenarios from the scripts available via contributions on the wiki.

I am not having any luck.

We use the extractCF extension to get the field but I just do not understand how to equate this value of the CF to the owner.



Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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