[rt-users] Script help

Ruslan Zakirov ruz at bestpractical.com
Fri Apr 19 03:35:02 EDT 2013

Extract Custom Fields Value extension allows you to use code. In this code
you can use whatever you like, you can do $ticket->SetOwner($value). If
it's too hard to figure out. Take a look at Command By Email extension.

On Fri, Apr 19, 2013 at 12:59 AM, Joe Kirby <kirby at umbc.edu> wrote:

> I have a situation where a php web form is sending an email to RT with
> some custom field values.
> The requestor of the ticket will be the email provided in the web form.
> I would alike to take the value set for a custom field and set the owner
> of the ticket to this value.
> I have tried a few scenarios from the scripts available via contributions
> on the wiki.
> I am not having any luck.
> We use the extractCF extension to get the field but I just do not
> understand how to equate this value of the CF to the owner.
> Thanks
> Joe
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu

Best regards, Ruslan.
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