[rt-users] Odd number of elements...

[Patrick G. Stoesser]

Am 12.04.2013 16:28, schrieb Kevin Falcone:
> [...]
>> ######## CUSTOM STATUS #################################################
>> [...]
>
>
> You deleted this part, which I assume is a custom Lifecycles config and
> is the #1 place where people accidentally mess up and have a bad data
> format.
>

Hello,

I just cheked my custom Lifecycles but could not find any error. 
"returned" is my added status.

Here the original config:

Set(%Lifecycles,
     default => {
         initial         => [ 'new' ],
         active          => [ 'open', 'stalled' ],
         inactive        => [ 'resolved', 'rejected', 'deleted' ],

         defaults => {
             on_create => 'new',
             on_merge  => 'resolved',
             approved  => 'open',
             denied    => 'rejected',
             reminder_on_open     => 'open',
             reminder_on_resolve  => 'resolved',
         },

         transitions => {
             ''       => [qw(new open resolved)],

             # from   => [ to list ],
             new      => [qw(open stalled resolved rejected deleted)],
             open     => [qw(new stalled resolved rejected deleted)],
             stalled  => [qw(new open rejected resolved deleted)],
             resolved => [qw(new open stalled rejected deleted)],
             rejected => [qw(new open stalled resolved deleted)],
             deleted  => [qw(new open stalled rejected resolved)],
         },
         rights => {
             '* -> deleted'  => 'DeleteTicket',
             '* -> *'        => 'ModifyTicket',
         },
         actions => [
             'new -> open'      => {
                 label  => 'Open It', # loc
                 update => 'Respond',
             },
             'new -> resolved'  => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'new -> rejected'  => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },
             'new -> deleted'   => {
                 label  => 'Delete', # loc
             },

             'open -> stalled'  => {
                 label  => 'Stall', # loc
                 update => 'Comment',
             },
             'open -> resolved' => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'open -> rejected' => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },

             'stalled -> open'  => {
                 label  => 'Open It', # loc
             },
             'resolved -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'rejected -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'deleted -> open'  => {
                 label  => 'Undelete', # loc
             },
         ],
     },


and here is mine:

Set(%Lifecycles,
     default => {
         initial         => [ 'new' ],
         active          => [ 'open', 'stalled', 'returned' ],
         inactive        => [ 'resolved', 'rejected', 'deleted' ],

         defaults => {
             on_create => 'new',
             on_merge  => 'resolved',
             approved  => 'open',
             denied    => 'rejected',
             reminder_on_open     => 'open',
             reminder_on_resolve  => 'resolved',
         },

         transitions => {
             ''       => [qw(new open resolved)],

             # from   => [ to list ],
             new      => [qw(open stalled returned resolved rejected 
deleted)],
             open     => [qw(new stalled returned resolved rejected 
deleted)],
             stalled  => [qw(new open rejected returned resolved deleted)],
             returned => [qw(new open stalled rejected deleted)],
             resolved => [qw(new open stalled rejected deleted)],
             rejected => [qw(new open stalled returned resolved  deleted)],
             deleted  => [qw(new open stalled rejected resolved)],
         },
         rights => {
             '* -> deleted'  => 'DeleteTicket',
             '* -> *'        => 'ModifyTicket',
         },
         actions => [
             'new -> open'      => {
                 label  => 'Open It', # loc
                 update => 'Respond',
             },
             'new -> resolved'  => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'new -> rejected'  => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },
             'new -> deleted'   => {
                 label  => 'Delete', # loc
             },
             'new -> returned'   => {
                 label  => 'Return', # loc
             },
             'open -> stalled'  => {
                 label  => 'Stall', # loc
                 update => 'Comment',
             },
             'open -> resolved' => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'open -> rejected' => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },
             'open -> returned'   => {
                 label  => 'Return', # loc
             },
	    'stalled -> open'  => {
                 label  => 'Open It', # loc
             },
             'resolved -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'rejected -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'deleted -> open'  => {
                 label  => 'Undelete', # loc
             },
         ],
     },

That's all.

Regards, Patrick