[rt-users] Custom condition for script

Miles Scruggs miles at digitalphotobox.net
Mon Apr 22 15:51:42 EDT 2013

anyone able to help on this one?

On Tue, Apr 16, 2013 at 10:46 AM, Miles Scruggs
<miles at digitalphotobox.net>wrote:

> I have a couple users that can't be trained to CC each other, and they
> need to be CC'd on everything they create, but they also aren't the only
> ones creating to the queue so I can't just set them as a watcher for the
> queue.
> Basically I would like to check on create to see if they are one or the
> other user, and if they are then I would like to add their counterpart as a
> CC to the ticket. Basically some code that looks like this:
> if(user=bob | bill) {
>         AddUserAsCCToTicket(bob&bill)
> }
> The bad news here is that I'm incredibly dumb when it comes to perl, and
> have no grasp at all of the syntax much less the methods to use.
> I'm guessing I put stuff like this in scrips, but I'm not 100% and I'm not
> sure if that can be put entirely in the condition or if I need to put it in
> both the condition and the action...
> Cheers
> Miles Scruggs
> miles at digitalphotobox.net


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