[rt-users] automatically transition between status

[Wang]

Hi all,

I am a beginner of rt and I am facing a requirement about the transition
between status automatically. say, if the ticket's status come to status A,
an action should be triggered automatically and the status will be
transfered to status B. how to do this in rt?

Thank you for any comment on this :)


Alan
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130423/9e1457f2/attachment.htm>