[rt-users] automatically transition between status

Ruslan Zakirov ruz at bestpractical.com
Tue Apr 23 08:40:50 EDT 2013

Take a look at autoopen scrip and its action. It does exactly that.

On Tue, Apr 23, 2013 at 7:54 AM, Wang <cnwangyong at gmail.com> wrote:

> Hi all,
> I am a beginner of rt and I am facing a requirement about the transition
> between status automatically. say, if the ticket's status come to status A,
> an action should be triggered automatically and the status will be
> transfered to status B. how to do this in rt?
> Thank you for any comment on this :)
> Alan

Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130423/e37baf1f/attachment.htm>

More information about the rt-users mailing list