[rt-users] TimedNotifications - RT-Send-Cc broken?

Andrew Marosi amarosi at luminance.us.com
Wed Apr 24 13:08:31 EDT 2013


I'm following http://requesttracker.wikia.com/wiki/TimedNotifications in efforts to setup a crude reminder based off a RT::Search::FromSQL query however in the template it has 'RT-Send-Cc: user at domain.com' and that is not working when running the rt-crontool calling the template.

I get an email as a watcher, but the email contains the RT-Send-Cc line of code IN the subject line....What am I doing wrong?  I've looked at the logs in debug mode and  included a scrubbed version below.

Thanks!

[Wed Apr 24 17:04:13 2013] [info]: <rt-4.0.11-4694-1366823053-429.7894-8-0 at rt.mydomain.com> sent  To: "AdminCc Ticket #7894":; Bcc: amarosi at mydomain.com (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:316)
[Wed Apr 24 17:04:13 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [[TechQuestions] #7894] [Comment] 7894 unowned after 48 hours!
 RT-Send-Cc: atmarosi at gmail.com (/opt/rt4/bin/../lib/RT/I18N.pm:244)
[Wed Apr 24 17:04:13 2013] [debug]: About to think about scrips for transaction #131352 (/opt/rt4/bin/../lib/RT/Transaction.pm:173)
[Wed Apr 24 17:04:13 2013] [debug]: Committing scrip #9 on txn #131351 of ticket #7894 (/opt/rt4/bin/../lib/RT/Scrips.pm:182)
[Wed Apr 24 17:04:13 2013] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0xb65e21c), id 131351 (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:628)
[Wed Apr 24 17:04:13 2013] [debug]: Working on mailfield Cc; recipients are  (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:644)
[Wed Apr 24 17:04:13 2013] [debug]: Subject: [[TechQuestions] #7894] 7894 unowned after 48 hours! RT-Send-Cc: manager at domain.com
From: "Root" <techquestions at otherdomain.com>
Reply-To: techquestions at otherdomain.com
In-Reply-To:
References: <RT-Ticket-7894 at rt.mydomain.com>
Message-ID: <rt-4.0.11-4694-1366823053-1703.7894-9-0 at rt.mydomain.com>
Precedence: bulk
X-RT-Loop-Prevention: Domain
RT-Ticket: Luminance #7894
Managed-BY: RT 4.0.11 (http://www.bestpractical.com/rt/)
RT-Originator: root at localhost
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:651)
[Wed Apr 24 17:04:13 2013] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:674)
[Wed Apr 24 17:04:13 2013] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:683)
[Wed Apr 24 17:04:13 2013] [debug]: Working on mailfield Bcc; recipients are  (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:644)
[Wed Apr 24 17:04:13 2013] [debug]: Subject: [[TechQuestions] #7894] 7894 unowned after 48 hours! RT-Send-Cc: manager at domain.com
From: "Root" <techquestions at otherdomain.com>
Reply-To: techquestions at otherdomain.com
In-Reply-To:
References: <RT-Ticket-7894 at rt.mydomain.com>
Message-ID: <rt-4.0.11-4694-1366823053-1703.7894-9-0 at rt.mydomain.com>
Precedence: bulk
X-RT-Loop-Prevention: Domain
RT-Ticket: Luminance #7894
Managed-BY: RT 4.0.11 (http://www.bestpractical.com/rt/)
RT-Originator: root at localhost
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:651)
[Wed Apr 24 17:04:13 2013] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:674)
[Wed Apr 24 17:04:13 2013] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:683)
[Wed Apr 24 17:04:13 2013] [debug]: No recipients found for deferred delivery on transaction #131351 (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:696)
[Wed Apr 24 17:04:13 2013] [info]: <rt-4.0.11-4694-1366823053-1703.7894-9-0 at rt.mydomain.com> #7894/131351 - Scrip 9 On Comment Notify Other Recipients as Comment (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:285)
[Wed Apr 24 17:04:13 2013] [info]: <rt-4.0.11-4694-1366823053-1703.7894-9-0 at rt.mydomain.com> No recipients found. Not sending. (/opt/rt4/bin/../lib/RT/Interface/Email.pm:385)
[Wed Apr 24 17:04:13 2013] [debug]: Committing scrip #11 on txn #131351 of ticket #7894 (/opt/rt4/bin/../lib/RT/Scrips.pm:182)
[Wed Apr 24 17:04:13 2013] [debug]: Found 1 scrips for TransactionBatch stage with applicable type(s) Comment for txn #131351 on ticket #7894 (/opt/rt4/bin/../lib/RT/Scrips.pm:377)
[Wed Apr 24 17:04:13 2013] [warning]: Found = in conditional, should be == at (eval 1255) line 22. ((eval 1255):22)
[Wed Apr 24 17:04:13 2013] [debug]: Skipping Scrip #10 because it isn't applicable (/opt/rt4/bin/../lib/RT/Scrips.pm:229)



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