[rt-users] Altered Mail Header generated in RT4

Portfolio Aid pahelpdesq at gmail.com
Fri Apr 26 10:33:26 EDT 2013


After an upgrade from RT3 to RT4, I've noticed that all ticket creation
notification sent to Outlook have extended sender information.

For example, in RT3, it used to report the sender in the format:

"From: user at domain.com"

whereas now the sender is listed as

"From: Apache [apache at server] on behalf of user at domain.com"

In this case, I would like to remove the 'on behalf of part from the head'.
 Originally, I thought it was some MTA configuration error, but I believe
it has something to do with the upgrade because sending email separately
from RT4 on the same system produces the correct header (i.e.
user at domain.com).

I did a couple of checks afterwards on RT_SiteConfig.pm to see it was
configured properly (i.e. making sure that $SetCorrespondAddress and
$CommentAddress were set and made $SendmailArguments was defined (set
to Set($SendmailArguments, "-oi -t");)

I also tried switching between sendmail and postfix but they produce the
same header information when using RT4.  I also caught an old RT thread (
discussed the same issue which said that adding apache to the list of
trusted sendmail users could resolve the problem but in this case, it does

I'm wondering if there is any other file in RT4 that I missed which may
affect this issue.  Thanks.

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